Month: October 2015

“B-U-S-I, that’s the way we get BUSI, BUSI! “

These words would sound familiar to you if you have participated in the Sprott School of Business Frosh Week (Sprosh) as an Intern (First Year Student), Manager (Frosh Facilitator), Vice President (Vice Head), President (Head), Board of Director , or CEO (Frosh Coordinator).

“Hey (Sprosh/President’s Name/Team Name/Interns/Managers/Specific Person’s Name) !

Hey What?

Hey (Sprosh/President’s Name/Team Name/Interns/Managers/Specific Person’s Name)!

Hey What?

Show me how you get down!

No Way!

Show me how you get down!

Ok! B-U-S-I, that’s the way we get BUSI, BUSI

B-U-S-I, that’s the way we get BUSI, BUSI! “

As you all know, this cheer is the most popular and widely used throughout Sprosh Fall Orientation week. I surveyed the Sprott community and asked people two questions:  “How they did learn the cheer? “. Also, “Is it still stuck in their memory from their first Sprosh week?” I received various responses to these questions.

Knowing the main Sprosh cheers relates to the concepts of Associative Learning, Observational Learning and the Role of Memory in Learning.

Learning refers to a relatively permanent change in behaviour that is caused by experience. This experience does not have to affect the learner directly and we can learn vicariously by observing events that affect others. Learning is an ongoing process that we experience on an everyday basis.

From my personal experience, I still remember the popular Sprosh cheer as it was one of the first cheers I learned on the first day as a Sprosh Intern at Sprosh 2013: Corporate Jungle. According to the Sprosh participants I had surveyed, the B-U-S-I cheer is easily learned as this cheer sets Sprosh apart from the Engineering Frosh and Regular Frosh cheers we hear during frosh week. Personally, I learned the cheer from observing my facilitators and they were constantly calling out other team with the exact same cheer every time. From the results of my survey, the majority of my sample mentioned they learned the cheer from observing others and with its catchy words that were very easy to remember.

Sprosh Logo

As Sprosh week progressed, as we kept on saying the same cheers over and over again, I began to learn those cheers memorized word by word, which links to the concept of Repetition in the Associative Learning Process.  Associative learning effects occur when repeated exposures increase the strength of stimulus-response associations and prevent the decay of the associations in memory. In this case, the B-U-S-I cheer was repeated so many times during Sprosh week that the cheer finally etched itself into my mind.

The B-U-S-I cheer applies to the concept of observational learning as myself and a lot of the people I surveyed learned the cheer through observing the environment around them. Observational learning occurs when people watch the actions of others and note the reinforcements they receive for their behaviours. This type of learning involves people storing these observations in memory as they accumulate knowledge, using this information as a later point to guide their behaviours. This process of imitating others is known as modelling. A lot of the first year students, including myself modelled our energetic behaviour from the display of behaviour our Managers and Presidents were displaying during the week.

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Sprosh 2013 with my teammate, Dilan Ropero (left), myself (middle), and Team President, Emily Lu a.k.a. Casper (right)

In order for observational learning in the form of modelling to occur, four conditions must be met: Attention, Retention, Production Processes, Motivation, and Observational Learning. In the attention stage, the consumer focuses on a model’s behaviour. During Sprosh, all first year students focused on the Sprosh leaders to see how energetic they were and to see that it is all right to act crazy and energetic. In the retention stage, the consumer retain the behaviour in the memory. During Sprosh, we all had to remember what our Sprosh leaders say and do in terms of learning the cheers. During the Production Processes stage, the consumer has the ability to perform the behaviour, During Sprosh, it was up to each intern to cheer and scream at whatever sound level they felt comfortable using. In my case, I felt right at home and I cheered my heart out until I lost voice two days later. In the Motivation stage, it involves a situation where the behaviour is useful to the consumer to perform the action. During Sprosh week, it was up to each participant to see whether they feel motivated to come out of their comfort zones to cheer and represent their pride they have for their own respective teams and for the Sprott community.

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Sprosh 2015 – Showing all of Sprosh how we get “BUSI”

Finally, the B-U-S-I cheer definitely plays a role in memory when learning something new. Memory involves a process of acquiring information and storing it over time so that it will be available when needed. If you ask anyone who volunteered for Sprosh in recent years, a lot of their experiences are locked inside their heads and those experiences can be surfaced, if prompted by the right cues.

The Memory Process starts with the volunteer’s experiences being placed as inputs, processes, and outputted for later use (In this case, when they volunteer for Sprosh) in revised form. In the Encoding stage, the information is placed in memory. The B-U-S-I cheer is placed in memory after Sprosh week as the cheer got stuck in my head from its catchy tone. In the Storage stage, the information is retained in memory and warehoused for later use. As my first year progressed, the cheer was still retained in memory while I was waiting for the right time to scream it loud. Finally, in the Retrieval stage, the mind accesses the desired information as needed. For example, when I volunteered for Sprosh in 2014 for the first time, I had to access the memory of those cheers in order to keep with team spirit and to share those cheers with the first year students I was looking after for that week.

Overall, during that first week, all I wanted to learn that week is about the campus in general , and how I can get involved with the school community. But, during that week,, the only thing I actually learned that week is not only the Sprosh cheers, but why business students are very passionate about Sprott.

It’s been two years since my first Sprosh week, and the cheers are always still in mind and. The reason?

You can never stop being “BUSI, BUSI” during one of the most craziest and exciting times of the school year.

Source: 

Solomon, Michael, Katherine White and Darren W. Dahl (2014) Consumer Behaviour: Buying, Having, and Being, Sixth Canadian Edition. Toronto: Prentice Hall Canada.

Bandwagoners, Welcome to October Baseball

Ever since I started following the Toronto Blue Jays in 2006, I always had high hopes of seeing the team return to their glory days in the late 1980s and early 1990s . I saw the team sign marquee free agents (B.J. Ryan, A.J. Burnett, Frank Thomas, Melky Cabrera), trade for missing pieces (Troy Glaus, Scott Rolen, Jose Reyes, Josh Johnson, Kelly Johnson, Yunel Escobar) and draft many potential players (Ricky Romero, , Deck McGuire, Chad Jenkins) that could form a team that could win it all.

The Blue Jays always managed to establish a core group of key players (Roy Halladay, Vernon Wells, Alex Rios) every year, but never had the right supporting pieces to complete the puzzle. The Blue Jays were always considered the average team, a team that was never elite, but were never absolutely terrible at the same time. So since the Blue Jays last playoff appearance in 1993, it was 21 years of pure frustration, until November 2014.

In the 2014 offseason, after another average season, team management decided enough was enough.  They sought to finally end the drought. They signed arguably one of the best catchers in the baseball in Russell Martin. They were not done there, they traded a package of players, headlined by the Canadian fan favourite, Brett Lawrie to acquire one of the rising stars in the game today, Josh Donaldson. So, going into this season, Blue Jays had some high expectations, but a lot of question marks in regards to their starting pitching and bullpen.

The season started off decently, coupled with a terrible month of May, a good month of June (i.e. An 11 game winning streak) and an average month of July. The best way to describe the first four months of the season was a typical roller coaster ride with ups and downs.  By July 27, 2015, the Blue Jays were 50-50, a 50% winning percentage, and towards another average season. But, on that week, on July 28 and on July 30, all that was about to change. Little did we know, our General Manager , Alex Anthopoulos, was about to reborn an average baseball team, revitalize a fan base, and unite a single country to all #ComeTogether.

 

On July 28, 2015 , the Toronto Blue Jays acquired Troy Tulowitzki and LaTroy Hawkins from the Colorado Rockies in exchange for Jose Reyes and three high level prospects. All Blue Jays, including myself were caught off surprise by this deal since we had not really addressed the team’s major weakness, which was starting pitching. But, it was still a good trade as Tulowitzki was considered upgrade over the declining Reyes and Hawkins would help stabilize a young bullpen.

Two days later, team management would send a message to all the fans and all of Canada, that, “We’re going for it, we’re going all the way.”

On July 30, 2015, one day before the Major League Baseball Non-Waiver Trade Deadline, the Blue Jays acquired arguably the best pitcher available on the trade market in David Price. In exchange for Price, the Jays gave up 3 top pitching prospects, headlined by the Jays’ top prospect at the time, Daniel Norris.

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David Price vs. New York Yankees September 11, 2015

Immediately after the David Price deal was completed, the Blue Jays went from average playoff pretenders to World Series favourites, which sparked major fan interest for the Blue Jays. Loyal and diehard fans , including myself were excited for what the next two months were going to be like. The team started player, it seemed like the acquisitions put a spark into every player. Edwin Encarnacion started to dominate batters in all of August (0.407 Batting Average, 11 Home Runs, 35 Runs Batted In) . Jose Bautista found new life in his game. Josh Donaldson elevated his game to another level of excellence towards American League MVP consideration. The pitching started to come together and win those close game when our deadly offence could not score any runs in some specific games, all thanks to the presence of David Price. Overall, it was the start of a crazy push to the postseason.

With of all the hype that has been surrounding the Blue Jays, more and more people have started following the team. But, a lot of these fans, all of a sudden started following the Blue Jays out of nowhere. If I were to ask some of these “new” fans questions surrounding the team, the majority of them could barely answer these questions that a normal baseball would be able to answer. Therefore, from that moment, I knew that they were bandwagoners.  The Toronto Blue Jays have successfully implemented the Bandwagon Effect to sway the opinions of people of how they feel about the team.

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The Bandwagon Effect is the behaviour of a consumer following a trend that is created by a need or want of the mass population.  More and more people started following the Blue Jays as soon as everyone around them was getting excited about the team with their success and future outlook. When the public is swayed by a product/service, there is a ripple effect with earns and attracts new, unsuspecting potential consumers to desire/follow the trend. Also, the bandwagon effect is used to create an illusion of popularity that may have been or is about to be introduced to the market. The Blue Jays had a decent team before the major trades, but the team’s popularity skyrocketed since the newer fans/consumers were seeing a new image of the team with the team’s new identity and success. More and more people have started watching the games more frequently on Rogers Sportsnet (They broadcast all 162 regular season games). Since the trades, T.V. ratings have increased from 444, 000 viewers to nearly an average of 1,200,000 viewers. (Global News, 2015)

 

Of course, there are pros and cons for the Bandwagon Effect. In terms of pros, the Effect can increase the popularity of a certain product, which can lead to higher sales volume and higher demand. For example, merchandise sales (Jerseys, Hats, T Shirts) have increased.  When the Effect is executed correctly, there will be a shortage of product as demand rises. During the weekend after the big trades, the Jays have sold approximately 1,400 jerseys and t-shirts that have the names Tulowitzki or Price on the back at their merchandise store (National Post, 2015).

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The Blue Jays defiantly increased the popularity for these players and the whole team through team management’s persuasion that this team was built to win NOW.  Before July 30, the average attendance for home games was approximately 28,725, therefore a lot of tickets were still available for purchase. After July 30, attendance numbers sky rocketed to an average of 44,462 people up until the last regular season home game on September 26. People definitely responded well as there was definitely a shortage of tickets as the Blue Jays were continuing their fight for a playoff position.  If people wanted a ticket, they would have to pay at least triple face value for tickets on Ticketmaster, StubHub, SeatGeek, and even from ticket scalpers outside the stadium.

The city of Toronto has been waiting for something special to cheer for quite a long time. The Blue Jays are currently pegged as World Series favourites at 4-1 odds (VegasInsider, 2015).

But, there are cons when it comes to the Bandwagon Effect. There are competitors right around the corner with comparable products. The Blue Jays are the only team this season that is currently experiencing magical year. The Chicago Cubs, Houston Astros, and New York Mets are have great seasons after disappointing years by each team for the past 5 years. Those team are currently the Jays’ competitors in terms of recent success and fan support.

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The Bandwagon Effect is used to capture additional and typical audiences for a new and improved item, and to convince untapped customers that everyone else wants the product. The Toronto Blue have convinced their fans, the city of Toronto, all of Canada, and the baseball world that this their year to win it all. Although the Bandwagon Effect was successfully implemented on lifelong fans, diehard fans, casual fans, and the newer fans, no one should be turned away from being a Blue Jays fan these days. These fans should be welcomed to the family, not turned away.

SCANNED FROM THE TORONTO STAR LIBRARY *U42 GRAPHIC Blue Jays World Series 1993: Joe Carter. Photo taken by Jeff Goode/Toronto Star Oct. 23, 1993.

Joe Carter, 1993 World Series

As we close out the regular season this coming Sunday, Blue Jays fans will not have the opportunity to say, “There is always next year.” Our “Next Year” begins on Thursday, October 8, 2015. Who’s ready for the playoffs, Toronto?  It only has been exactly 21 years, 11 months, 14 days since the city of Toronto saw playoff baseball. Although the Joe Carter home run will always be the one moment the older fans will remember, perhaps younger fans, like myself, would hear Joe Buck scream with enthusiasm: “Touch em’ all , Jose Bautista, you’ll never hit a bigger home run like this!”

UPDATE: Although the Blue Jays did not win the World Series, everyone will always remember this moment forever in Blue Jays history from Game 5 of the American League Division Series against the Texas Rangers, which the Blue Jays won 6-3 thanks to this moment . Although it was no where close to Joe Carter’s home run, it will be a memory that Blue Jays fans in this generation will remember for a long time.

Source: 

Powell, Jack. “What Is the Bandwagon Effect in Marketing?” Accessed October 1, 2015. http://yourbusiness.azcentral.com/bandwagon-effect-marketing-4791.html#.

Solomon, Michael, Katherine White and Darren W. Dahl (2014) Consumer Behaviour: Buying, Having, and Being, Sixth Canadian Edition. Toronto: Prentice Hall Canada.